Privacy Policy

How We Protect Your Data | MpesuMax Herbal Laboratories

Last Updated: 05 December 2025

Welcome to MpesuMax Herbal Laboratories. Your privacy and trust are paramount. This Privacy Policy details how we collect, use, disclose, and protect your personal information when you use our website, www.mpesu.co.za, and our services. We are fully committed to compliance with the Protection of Personal Information Act (POPIA) and adhere to global data protection best practices.

1. Information We Collect

To provide and improve our services, we collect information in the following ways:

Information You Provide Directly:

Contact & Identity Details: Name, email address, phone number.
Order Details: Billing and shipping addresses.
Transaction Information: Note: All payments are processed via secure third parties (PayFast, Yoco). We never store your credit/debit card or bank account details on our servers.

Information Collected Automatically:

Technical Data: IP address, browser type and version, device type, operating system.
Usage Data: Pages visited, time spent on site, referral source, and interaction with site features. This data is aggregated and anonymous where possible.
Approximate Location: General location derived from your IP address (e.g., city level) for analytics and service improvement.

Cookies & Tracking Technologies:
We use essential and analytics cookies to:

Keep your shopping cart items saved during your visit.
Remember your preferences (like language).
Understand how our website is used to enhance performance and user experience.
You can manage cookie settings through your browser controls.

2. How We Use Your Information

Your data is used solely for legitimate business purposes, including:

To process, fulfill, and deliver your orders.
To communicate with you (order confirmations, shipping updates, customer support).
To improve, test, and optimize our website and product offerings.
To prevent fraud and enhance the security of our services.
To comply with legal and tax obligations (e.g., retaining invoice records).
We do not and will not sell your personal information to any third party.

3. How We Share Your Information

We only share your information with trusted third-party service providers under strict confidentiality agreements:

Courier Services: To deliver your order (name, address, phone number).
Payment Processors (PayFast/Yoco): To securely process your payment.
Analytics Providers: To understand website traffic and usage patterns (using anonymized data where feasible).
These partners are contractually obligated to protect your data and use it only for the services we request.

4. Data Security & Protection

We implement robust security measures to protect your personal data from unauthorized access, alteration, or loss, including:

SSL/HTTPS Encryption across our entire website.
Secure, access-controlled systems for storing personal data.
Regular security reviews and audits of our processes.

5. Your Rights Under POPIA

You have the following rights regarding your personal information:

Right of Access: To request a copy of the personal data we hold about you.
Right to Correction: To update or correct inaccurate or incomplete data.
Right to Deletion: To request we delete your personal data, subject to legal requirements (e.g., we must keep transaction records for 5 years for tax purposes).
Right to Object: To object to certain processing activities, such as direct marketing.
Right to Complain: To lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details in Section 11.

6. Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. For example, we retain order information (name, address, product, price) for 5 years as required by South African tax law.

7. Marketing Communications

You will only receive promotional emails or SMS messages if you have explicitly opted in. Every marketing communication we send includes a clear and easy way to unsubscribe at any time.

8. Links to Other Websites

Our website may contain links to external sites (e.g., courier tracking). This Privacy Policy applies only to our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted here with a revised “Last Updated” date. We encourage you to review this page occasionally.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Information Officer:

MpesuMax Herbal Laboratories (Pty) Ltd
4 Venda Road, Edenvale, 1609
Phone/WhatsApp: 078 528 8039
Email: info@mpesu.co.za
Website: www.mpesu.co.za

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